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Amaze Every Customer Every Time: 52 Tools For Delivering The Most Amazing Customer Service On The Planet

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business--in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: A...

Hardcover: 240 pages
Publisher: Greenleaf Book Group Press (September 3, 2013)
Language: English
ISBN-10: 1626340099
ISBN-13: 978-1626340091
Product Dimensions: 6.2 x 1 x 9.2 inches
Amazon Rank: 160377
Format: PDF ePub djvu ebook

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It’s the curriculum-based, fast-paced, question-and-answer game that challenges kids on the stuff they need to know, when they need to know it. Lana’s life is now perfect—until Toby breaks up with her three days before prom. The ideas are useful and can be implemented just as needed. book Amaze Every Customer Every Time: 52 Tools For Delivering The Most Amazing Customer Service On The Planet Pdf. The book was assigned in my teens Spanish two class. As soon as my art studio is set up, I will be waering out the pages of the book. I loved Grace's constant need to defend and stand up for Norah against anyone even against himself. With fifty one informative chapters, including an eye-opening introduction to “Adversity University,” and powerful food for thought in “Escaping the Debt Trap” and “The Moat Theory: Keep Something Sacred,” this book provides insight far beyond deal making. Strong female characters. This book is essential—a reminder that the world would be a better place if everyone knew how to tell a good story. ISBN-10 1626340099 Pdf. ISBN-13 978-1626340 Pdf Epub. Delivered in perfect shape. Even if you are pure of heart you may find that these tales awaken the ancient fears when the moon is full and the wolfbane blooms.
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“What?! I am new to costumer service and have not had to deal with customers until within the past year or so. I have learned SO much from this book and it has assisted me greatly in my every day interactions with customers. I'm sure I'm just amazing....”

e Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools--like ''Ask the extra question'' and ''Focus on the customer, not the money''--are simple, clear, useful for almost anybody, and supported with compelling research and stories.Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.