Amaze Every Customer Every Time: 52 Tools For Delivering The Most Amazing Customer Service On The Planet
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business--in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: A...
Hardcover: 240 pages
Publisher: Greenleaf Book Group Press (September 3, 2013)
Product Dimensions: 6.2 x 1 x 9.2 inches
Amazon Rank: 160377
Format: PDF ePub djvu ebook
- 1626340099 epub
- 978-1626340091 epub
- Shep Hyken epub
- Shep Hyken books
- Business and Money pdf books
“What?! I am new to costumer service and have not had to deal with customers until within the past year or so. I have learned SO much from this book and it has assisted me greatly in my every day interactions with customers. I'm sure I'm just amazing....”
e Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools--like ''Ask the extra question'' and ''Focus on the customer, not the money''--are simple, clear, useful for almost anybody, and supported with compelling research and stories.Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.